|Credit Card Policy:
Any and all required information needed to charge a client's credit card is guaranteed to be confidential and secure. Client credit card information is never achieved, maintained, shared, misused or held for any reason after the assignment is concluded. It is purged immediately. Guaranteed!
All credit card charges, during the course of an investigation, will be approved by the client before being processed. Guaranteed!
A receipt for each charge will be emailed to the client immediately after approval from the client's credit card provider. A link to this page will be included in this receipt email. These charges are irrevocable. In other words, if the results of the investigation do not support your suspicions or do not prove to be productive, you are not entitled to cancel or revoke credit card or Pay Pal charges. Any cancellations of the charges or refund of the unused portion of the retainer will be refunded to the client by company check from Morris Investigations immediately after final billing is calculated. Guaranteed!
If you choose to make the claim to your credit card provider that the work was not performed or that you were charged for services never rendered, that will be your authorization to release any and all private information, computer searches, still photographs, video, written reports or video documentation to the credit card provider. All your information will be presented to the credit card provider to prove that the services were performed and provided. The confidentiality or privacy concerning the investigation will be breached based of your authorization. Guaranteed!
If for some reason the retainer has been paid and the client decides to cancel the assignment before work begins, the entire retainer, minus the credit card company's processing fees, will be returned. There is no case set up fee or any other hidden charges against the retainer. By allowing Morris Investigations to charge your credit card for services or for a case retainer, the client agrees to this policy and fully understands it's purpose.
Important things you need know about starting a Domestic Surveillance.
It is extremely important that you give your investigator the complete facts. Inaccurate information will not help your effort, but will more than likely hinder it. It will possibly cost you money. Investigations delayed or extended because the client gave inaccurate information are not the fault of the investigator.
Billing time and mileage start from the time the investigator gets in his vehicle and starts driving to the surveillance start point. Billing ends when the investigator returns.
Surveillances that don't have an accurate starting point or a positive position on the subject are rarely successful and are generally more expensive. This is the reason we leave the starting place and time up to the client. It is likely we will help develop a Plan B if there proves to be difficulty locating the subject.
You will be asked to provide us with photos of the subject. We need a close up of the subject's face, with a current hairstyle if possible. A full body shot also helps. We need to know if the subject is short, tall, thick, thin, etc. We may have to pick the subject out of a group of people and it can be difficult if we don't know what he or she looks like.
We need as much information as possible on the subject's vehicle. The license plate number is best, but we can use make, model, color or any other unique decals, dents, bumper stickers that might be visible on the vehicle.
Surveillance Rules and Policies
The Client must always be truthful with this office. If at any time, it is discovered that the Client has not been truthful about the facts leading up to an investigation, the investigation can be terminated immediately. By creating a RETAINER, the Client agrees that if this rule is broken, the investigation stops immediately and the remainder of the retainer could be forfeited. There will be no deviation from this policy.
The Client must fully understand and agree that at NO TIME will the Client or a Representative show up at any surveillance location during times at which surveillance is being conducted, nor will they contact the Subject of the investigation or let the Subject of the investigation know that he or she is under investigation. Doing so would place the investigation in jeopardy and could compromise the safety of the investigator(s). By creating a RETAINER, the Client agrees that if this rule is broken, the investigation stops immediately and the remainder of the retainer could be forfeited. There will be no deviation from this policy.
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